Terms of service

Terms of Service

Last updated: March 13, 2026

OVERVIEW

This website is operated by NeuroPet. Throughout this site, the terms "we," "us," and "our" refer to NeuroPet. By visiting our website or purchasing from us, you agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site, including browsers, customers, and contributors of content.

Please read these Terms carefully before using our website. If you do not agree to all terms stated here, you may not access or use our services. New features or tools added to the store are also subject to these Terms. We reserve the right to update or replace any part of these Terms at any time by posting changes to our website. It is your responsibility to review this page periodically. Continued use of the site after any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you have given consent for any minor dependents to use this site.

You may not use our products or services for any unlawful or unauthorized purpose. You agree not to violate any laws in your jurisdiction, including copyright laws. You must not transmit malicious code, viruses, or any destructive programming. Violation of any of these Terms will result in immediate termination of your access to our services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time, for any reason. Your content (excluding payment information) may be transferred unencrypted and may involve transmissions across various networks and technical adjustments to conform to connection requirements. Payment information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our service or website without our express written permission.

SECTION 3 — ACCURACY OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or out of date. Content on this site is provided for general informational purposes only and should not be relied upon as the sole basis for decisions without consulting additional sources. Any reliance on material from this site is at your own risk.

This site may contain historical information that is no longer current. We reserve the right to modify site content at any time but have no obligation to update any information. You agree it is your responsibility to monitor changes to our site.

SECTION 4 — PRICING AND SERVICE MODIFICATIONS

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of a product or service.

SECTION 5 — PRODUCTS AND SERVICES

Certain products may be available exclusively through our website and may have limited quantities. These are subject to our Refund Policy.

We make every effort to display product colors and images as accurately as possible, but we cannot guarantee that your device's display will be fully accurate. We reserve the right to limit the sale of our products to any person, region, or jurisdiction on a case-by-case basis. We may discontinue any product at any time. Any offer for a product on this site is void where prohibited.

We do not warrant that the quality of any products, services, or information obtained through our site will meet your expectations, or that any errors will be corrected.

SECTION 6 — BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order at our discretion. Restrictions may include orders placed under the same customer account, credit card, billing address, or shipping address. We may attempt to contact you by email or phone if changes are made to or an order is cancelled.

You agree to provide current, complete, and accurate purchase and account information for all orders. You agree to promptly update your account details — including your email address and payment information — so that we can complete your transactions and reach you as needed.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools over which we have no control or input. These tools are provided "as is" and "as available" with no warranties of any kind. We have no liability arising from your use of optional third-party tools. Any use of these tools is entirely at your own risk, and you should review the relevant third-party terms before using them.

We may also offer new services or features in the future that will be subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS

Content and links available through our service may include materials from third parties. Third-party links may direct you to websites not affiliated with NeuroPet. We are not responsible for examining or evaluating the content or accuracy of third-party sites and assume no liability in connection with them. Please review third-party policies before engaging in any transaction. Any concerns about third-party products should be directed to the third party.

SECTION 9 — USER COMMENTS AND SUBMISSIONS

If you submit reviews, feedback, or other content to us, you grant NeuroPet the right to use, edit, copy, publish, and distribute that content in any medium. We are under no obligation to maintain submissions in confidence, pay compensation, or respond to them.

We reserve the right to remove content we determine to be unlawful, offensive, defamatory, or otherwise objectionable. You agree that your submissions will not infringe on any third-party rights and will not contain malicious code. You are solely responsible for the accuracy of any content you submit.

SECTION 10 — PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which is available on our website.

SECTION 11 — ERRORS AND OMISSIONS

Occasionally there may be typographical errors, inaccuracies, or omissions in product descriptions, pricing, promotions, or availability information. We reserve the right to correct any errors and to cancel orders if information was inaccurate at the time of purchase, without prior notice — even after an order has been submitted.

SECTION 12 — PROHIBITED USES

In addition to other restrictions set out in these Terms, you are prohibited from using the site or its content for any unlawful purpose; to solicit others to perform unlawful acts; to violate any applicable laws or regulations; to infringe on intellectual property rights; to harass, abuse, or discriminate against any individual or group; to submit false or misleading information; to upload malicious code; to collect personal information of others without consent; or to interfere with the security features of the site. We reserve the right to terminate your use of the service for any violation of these prohibited uses.

SECTION 13 — DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that results obtained from use of the service will be accurate or reliable.

You agree that we may suspend or cancel the service at any time without notice. Your use of the service is at your sole risk. All products and services are provided "as is" and "as available" without any representation, warranty, or condition of any kind.

NeuroPet, our directors, employees, agents, and suppliers shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind arising from your use of our service or any products purchased through it. In jurisdictions that do not allow the exclusion of consequential or incidental damages, our liability is limited to the maximum extent permitted by law.

SECTION 14 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless NeuroPet and our affiliates, partners, officers, employees, agents, and contractors from any claims or demands — including reasonable legal fees — made by any third party arising from your breach of these Terms or your violation of any law or the rights of a third party.

SECTION 15 — SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed from these Terms without affecting the validity of any remaining provisions.

SECTION 16 — TERMINATION

These Terms are effective unless and until terminated by either party. You may terminate by notifying us that you no longer wish to use our services, or by ceasing use of our site. If we determine, in our sole judgment, that you have failed to comply with any provision of these Terms, we may terminate your access at any time without notice. You will remain liable for all amounts owing up to the date of termination.

SECTION 17 — ENTIRE AGREEMENT

These Terms of Service, along with any policies or operating rules posted on this site, constitute the entire agreement between you and NeuroPet and govern your use of the service, superseding any prior agreements. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 18 — GOVERNING LAW

These Terms of Service and any separate agreements through which we provide services to you shall be governed by and construed in accordance with the laws of Canada.

SECTION 19 — CHANGES TO TERMS

You can review the most current version of these Terms at any time on this page. We reserve the right to update or replace any part of these Terms at our sole discretion. Your continued use of our website after any changes are posted constitutes your acceptance of those changes.

SECTION 20 — CONTACT

Questions about these Terms of Service should be directed to us at support@neuro-pet.com.